Privacy Statement Van Hoof Groep
Well taken care of.
Van Hoof Groep Privacy Statement
The Van Hoof Groep websites are visited and email newsletters are viewed by many interested parties. At the Van Hoof Groep, we take the protection of personal data very seriously. Read this privacy statement on how we deal with it.
Responsibility at the Van Hoof Groep
Why do we process your data?
The Van Hoof Groep gathers and processes personal data for the following purposes:
- To inform you by newsletter in an email about the Van Hoof Groep’s new services and general news. We only do this once you have given consent.
- For the handling of queries, quotation applications or for dealing with complaints. This is possible either via the website, by posted letter, by telephone or by email.
- For execution of the agreement you conclude with us.
- When you contact us regarding any queries, comments, complaints or about your rights. This may be by phone, but could also be by email, or filling in the contact form, participating in surveys or research, subscribing to our email newsletter, or reaching out via social media.
- To comply with legislative and tax obligations vested in the Van Hoof Groep.
- For the development of new services specifically aimed at our services or for improving them.
- For calculating and recording financial data as a consequence to the agreement concluded with you.
- In addition, based on a legitimate interest, the Van Hoof Groep has the right to inform you about new products and services, for which we try to take your preferences into account based on products or services purchased or sold, your interests based on usage of our website recorded with your consent (including any apps or social media channels used).
Whose personal data does the Van Hoof Groep process?
The Van Hoof Groep processes the personal data of former and current clients, prospects, visitors to our website and other stakeholders and interested parties. Who receives the personal data? The Van Hoof Groep provides the obtained personal data only to parties involved in the execution of the agreement between you and our organisation. Agreements have been concluded with all these parties.
These record which activities may be performed on assignment for and under the authority and instruction of the Van Hoof Groep. These parties may not process or use the data for their own or other purposes. Additionally, we will never lease, sell nor issue your data in any other manner to third parties for commercial purposes.
What about the email newsletter?
If you want to be kept informed by the Van Hoof Groep about new products, services and promotions, then you can subscribe to our newsletter. Once you have given consent to receive our newsletter, we will send this to you on a regular basis. This consent can always be withdrawn by using the unsubscribe link in our email newsletter or by sending an email to: email@example.com stating ‘unsubscribe newsletter’.
How long do we keep data?
Van Hoof Group maintains the following retention periods:
- Contact details; 3 years after termination of the agreement or last moment of contact.
- Financial data; 7 years in accordance with the statutory period applicable.
- Transaction details (products and services sold); 5 years.
- Requests for information, complaints: 3 years after settlement.
- Blocking of your data: as long as legally prescribed to fulfil your request for blocking.
Organisational and technical security
Van Hoof Group has taken both technical and organisational measures and put protocols in place to secure personal data and other data and to prevent unauthorised access to this information. These measures are regularly reviewed, and updated if necessary.
Only authorised Van Hoof Groep employees have access to personal data and they are only permitted to have access, if this is required in the performance of their duties. Our modern website has been protected as such that personal data and applications are sent via a secure connection (HTTPS) to our organisation.
The following rights apply
Anyone, from whom the Van Hoof Groep processes personal data, has the right to inspect their own personal data. If it appears that your data is not correct, then you can have this data corrected by the Van Hoof Groep. You also have the right to transfer data. This means that the data that is processed by the Van Hoof Groep, after having received your consent or based on the agreement, can be transferred to another Controller.
If you require data to be deleted in its entirety, our organisation must be informed to this effect. Your data will then be deleted from the moment that there is no question of any subsequent obligations. If you want to exercise any of your rights, you can simply send an email to: firstname.lastname@example.org stating your request for inspection, correction, deletion or data transfer. The Van Hoof Groep will ensure that your request is settled within the statutory prescribed period.
Exclude data for marketing purposes
If you no longer want to be kept informed of relevant products and services or activities by the Van Hoof Groep, please inform us to this effect by sending an email to email@example.com stating ‘Blocking’. We will then block your contact details which means you will no longer be approached by our organisation.
This is how we use social media
Our organisation always seeks to discuss aspects of our organisation, services and activities. The Van Hoof Groep does so via the website and via its own social media channels, in its endeavours to reach clients, interested parties and regular visitors. The aim of the social media policy is to offer useful and relevant information or to respond to questions posed via social media. To achieve this, we follow internet and social media channels such as LinkedIn, Facebook, Twitter and blogs. We make an effort to follow feeds on these channels, to take an active part in or to respond proactively to relevant individual queries and comments.
We explicitly reserve the right not to respond to every query or comment. Whether the response is or is not relevant to the contents, no rights can be derived from this information. It is possible that by participating in feeds and answering questions or responding to comments, we record personal data. Of course this will be processed in accordance with this privacy statement. We are not responsible for the handling of personal data by other participants in social media channels nor the contents thereof. If you have any queries or comments, please contact us via firstname.lastname@example.org.
In this context, cookies are set via our website. The information collected by Google, is anonymized as much as possible without passing on your IP address. The information is transmitted to and stored by Google on servers in the United States. Google may provide this information to third parties if Google is legally required to do so.
Cookies set by Google Analytics:
A cookie that gives your browser an ID. Via this ID, the unique page visits are calculated, but no personal data is linked to it. Since the ID does not need to change often, this expires after 2 years.
A cookie that indicates the user’s session. If, for example, you visit the website from 9 o’clock to 10 o’clock in the morning, then this counts as one session. If you revisit the website again at 3 o’clock in the afternoon, this is a new session.
Because you can take a break in-between, before a new session is started, this cookie is set at 30 minutes.
A cookie also keeps track of where you came from (via a search engine, a link on other website or directly). This cookie is updated for every page view and expires after 6 months.
Finally, a cookie is set to throttle the request rate. This cookie expires after 10 minutes.
Of course, you can always remove the cookies set on your computer, laptop or smartphone. The way in which cookies can be removed, depends on the browser being used. Consult your internet browser for instructions on how to remove cookies.
Feel free to ask
Last update: 23/04/2019